Top Customer Service Mistakes & How to Avoid Them
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3. Poor Communication & Rude Messaging
Your tone matters. Whether it’s an email, a social media DM, or a customer service response, the way you communicate shapes how your brand is perceived. Many businesses make the mistake of responding too bluntly, which can come across as rude—even if it wasn’t intentional.
Your customer service team may use scripts, but it’s crucial to review them for friendliness and clarity. If customers feel dismissed or disrespected, they won’t return.
How to Fix It:
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Read messages out loud before sending them to ensure they sound polite.
- Use phrases like “Thank you for reaching out” and “We appreciate your feedback.”
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Train your team to handle responses with warmth and professionalism.
Bonus Tip: Don’t Bash Your Customers Online
It’s unprofessional to complain about customers publicly. Posting about difficult clients on social media—even without naming them—can damage your brand’s reputation. Your customers will notice, and it may drive away potential business.
How to Fix It:
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Keep negative customer interactions private.
- If you’re frustrated, vent to a trusted friend or mentor—not the internet.
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Always take the high road and maintain professionalism.
Customer service is about building relationships. By being approachable, open to feedback, and professional in communication, you can create a positive customer experience that leads to long-term loyalty.
Watch the video on this topic here:
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